LeRidier GmbH ("We") is responsible as the data controller for collecting and processing your personal data in connection with our services and activities. Our mission is to offer our customers a comprehensive range of travel services. In this privacy policy, we explain how we process your personal data, what rights you have, and how you can control and manage them. Our data processing may also be covered by additional data protection notices, such as those found in our General (Travel) Terms and Conditions, or may arise from circumstances or be legally regulated.

This privacy policy complies with the requirements of Swiss data protection law and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

 

1. ARE YOU AFFECTED BY THIS NOTICE?
This privacy policy applies to you if:

• You are one of our customers or have a contractual relationship with us;

• You are a fellow traveler with one of our customers;

• You are interested in our products or services and have provided us with your personal data (e.g., in an agency, on our websites and apps, or at events) so that we can contact you.

If you provide us with personal data of other persons, please ensure that they are informed about the disclosure of their personal data and ask them to read this privacy policy. We will ensure that we do the same whenever possible (e.g., if we have the contact details of the person concerned).

 

2. FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?

2.1. Contract Execution and Legitimate Interest
In this section, we explain the purposes for which we process your personal data and on what legal basis we do so. Primarily, we use your personal data to execute a contract to which you are a party or to carry out pre-contractual measures at your request. However, we may also process your personal data to fulfill our legitimate interests or those of third parties.

Your personal data will be processed, particularly if it is necessary for concluding or fulfilling a contract, to:

• Conclude a (travel) contract with you. We may process personal data to register you as a new customer, conclude a contract, and fulfill it with you;

• Provide you with products and services that you have purchased under the respective contract;

• Conduct billing, invoicing, and collection;

• Provide you with services related to the preparation and execution of a trip;

• For insurance purposes;

• Offer consulting services;

• Assist you in case of difficulties during the trip;

• Provide you with access to our digital platforms. We may process personal data when you use our digital platforms for various purposes (e.g., managing your personal information or accessing travel information);

• Grant access to our premises and facilities. We may process personal data when you visit our premises to conduct appropriate access and security controls;

• Communicate with you. We may process personal data if you wish to contact us, request information about our company or services, or need to update the contract;

• Respond to your inquiries and support you;

• Manage the termination of the contract.

When we base a processing activity on a legitimate interest, we balance that interest against your interests or fundamental rights and freedoms to ensure that they are proportionate. As part of our business activities as a travel provider, we also use your personal data to:

• Develop our products and services;

• Improve cybersecurity, manage our platforms and websites, and ensure business continuity;

• Implement IT solutions;

• Perform IT system maintenance during operation;

• Improve the automation and efficiency of our business operations and customer services (e.g., automatic filling of complaints, tracking your inquiries, and improving your satisfaction based on personal data collected during our interactions with you, such as phone recordings, emails, or chats);

• Facilitate the assertion of legal claims and defense in connection with legal disputes and administrative proceedings;

• Organize competitions, promotions, and conduct opinion and customer satisfaction surveys.

2.2 Advertising and Marketing
If you are a customer and unless you object, we may send you offers for our products and services. We ensure that these commercial offers relate to products or services relevant to your needs and complement the offers you have already used. You can object to this at any time.

2.3 Consent
For certain processing of personal data, we will inform you specifically and ask for your consent. Of course, you can withdraw your consent at any time.

In particular, we will ask for your consent to:

• The transfer of particularly sensitive personal data to third parties;

• A tailored customization of our offers and products or services based on a complex profile to predict your needs and behavior;

• Any electronic offers for products and services that are not similar to those you have purchased or for products and services from our trusted partners.

If necessary, we may ask for further consent to process your personal data, which will not affect any processing already carried out.

 

3. What Types of Personal Data Do We Collect?

We collect and use your personal data, i.e., any information that identifies you or enables your identification.

Depending on the type of product or service we offer you and the interactions we have with you, we collect various types of personal data about you:

• Contact information, (private or business) postal address, email address, telephone number;

• Personal information, e.g., gender, date of birth and age, marital status, nationality, passport details, etc.;

• Lifestyle, e.g., hobbies and interests, travel;

• Travel information, such as travel dates, itinerary/destination, airline, hotel, price, customer preferences, information about your fellow travelers, frequent flyer programs, etc.;

• Health data, e.g., information about health-related special needs or illnesses and accidents during a trip;

• Financial information, e.g., payment information, credit card number, account details;

• Data about your habits and preferences regarding the use of our products and services (e.g., meal preferences);

• Data from our interactions with you, such as your comments, suggestions, needs, collected during our exchanges with you personally at our locations and during telephone communication (call notes or call recordings), communication via email, chat, chatbot, interactions on our social media, and any complaints you may have. Your connection and tracking data (e.g., collected through cookies for non-advertising or analytical purposes on our websites), online services, and other applications;

• Data about your devices (mobile phone, computer, tablet, etc.), such as IP address, technical data, and unique identification data;

• Personalized login data or security features used to connect you to our website and apps.

 

4. From Whom Do We Collect Personal Data? We usually collect personal data directly from you. However, we may also collect it from other sources.

Sometimes, we collect data from public sources:

• Publications/databases provided by official authorities or third parties (e.g., the Swiss Commercial Gazette or the Commercial Register);

• Websites/social media profiles of legal entities or business customers containing information you have disclosed (e.g., your own website or your social media profile);

• Public information, e.g., information from the media.

We also collect personal data from third parties:

• From our customers (e.g., as fellow travelers);

• From our business partners (e.g., tour operators, service providers abroad);

• From third parties such as credit reporting agencies and fraud prevention agencies;

• From address research service providers, who are themselves responsible for lawfully collecting the relevant information.

 

5. To Whom Do We Share Your Personal Data and Why? To fulfill some of the purposes described in this privacy policy, particularly the execution of a trip, we may share your personal data with others. These may include:

• Our service providers in the travel destination (e.g., agencies, tour guides, hotel reservation, transfer, and excursion services), transport providers (airlines, trains, car rental, etc.), and accommodation providers (hotels, hostels, etc.);

• Processors who provide services on our behalf (e.g., IT services, logistics, printing services, telecommunications, collection, consulting, and sales as well as marketing);

• Certain regulated professional groups such as lawyers, notaries, or auditors, where necessary under specific circumstances (legal disputes, auditing, etc.) as well as to our insurers;

• Partners for conducting advertising, market, and opinion research;

• Partners to assist in the investigation of criminal offenses (e.g., fraud), assertion, exercise, or defense of legal claims;

• Authorities and official bodies (e.g., tax authorities, embassies of the destination country) where there is a legal or official obligation (e.g., retention obligations, visa acquisition, obtaining entry requirements).

 

6. International Transfers of Personal Data For international transfers from Switzerland and the European Economic Area (EEA) to a non-EEA country (third country), your personal data may be transferred across borders. You should especially expect the transfer of your data to your travel destinations, but also to countries in Europe, the USA, and worldwide, where our service providers and partners are located. If the FDPIC or the European Commission has recognized that a third country provides an adequate level of data protection, your personal data may be transferred on this basis.

For transfers to a third country whose level of protection has not been recognized as adequate by the FDPIC and the European Commission, we either rely on an exemption applicable to the specific situation (e.g., if the transfer is necessary to fulfill our contract with you) or apply one of the following appropriate safeguards to ensure the protection of your personal data:

• Standard contractual clauses approved by the FDPIC and the European Commission;

• Binding corporate rules.

To obtain a copy of these safeguards or information on where they are available, you can submit a written request according to section 8.

 

7. How Long Do We Keep Your Personal Data? We will keep your personal data as long as necessary to fulfill our contractual obligations and comply with applicable laws and regulations, or for another period in view of our legitimate business interests, such as proper bookkeeping and accounting.

8. What Rights Do You Have Regarding Your Personal Data? According to the applicable data protection laws, you have the right to:

• Request access to your personal data;

• Request the correction of incorrect or incomplete personal data;

• Request the deletion of your personal data, particularly where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent (if applicable) or objected to the processing;

• Request the restriction of the processing of your personal data;

• Object to the processing of your personal data for reasons related to your particular situation;

• Request the portability of your personal data, i.e., that we transfer it directly to another controller where technically feasible.

If you have given your consent to process your personal data, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before the withdrawal. For exercising your rights or withdrawing consent, please contact us via the contact details provided at the end of this privacy policy.

 

9. Do You Have an Obligation to Provide Your Personal Data? You must provide us with the personal data necessary for the initiation, execution, and fulfillment of the business relationship, as well as the contractual obligations associated with it. You are not legally required to provide us with your personal data. However, without providing the personal data, we cannot enter into a contract with you, or it may not be possible to fulfill a contract that has been entered into.

 

10. How Do We Protect Your Personal Data? We take appropriate technical and organizational security measures to protect your personal data from unauthorized access and misuse. These measures are regularly reviewed and adapted according to the state of the art.

 

11. Updates to this Privacy Policy We reserve the right to amend this privacy policy at any time. The current version is available on our website. Where relevant, we will inform you of any significant changes to the privacy policy in an appropriate manner.

 

12. Contact Us If you have any questions regarding this privacy policy or our data protection practices, please contact us:

LeRidier GmbH
Email: travel@leridier.com
Phone: +41 44 324 00 34

This privacy policy was last updated on September 1st 2024